Privacy Policy | GraveTendingFlowers

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way i.e. online contact forms, new client forms & direct email. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

How do we collect information?

We obtain personal data in a number of ways including from orders placed by customers and end users from enquiries made by existing customers and potential customers. (by telephone, email, online forms & new client forms)

Why do we collect this information?

The use of personal data is necessary to enable us to provide a service to our customers. This includes the processing of orders, delivering service and support services as well as invoicing & the ability to respond to general customer enquiries. As part of the interest in improving the service provided Grave Tending & Flowers By Kate may process personal data for the purposes of sales analysis. Data is also used to comply with any applicable laws & regulations.

We may from time to time inform our customers, end users and potential customers about any new services and other information Grave Tending & Flowers By Kate feels may be of interest. - Customers and other recipients of information should indicate at the time they place their first order whether they wish to receive such information; or at any later time wish to withdraw consent they should direct an email to katie@gravetendingflowers.co.uk

How do we store your information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to advertise our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. The data provided to Grave Tending & Flowers By Kate is kept securely & not shared with any 3rd party. The security procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

If any individual wishes to contact us regarding the personal data held about them, wishes to withdraw consent or has any other question regarding our policies, they should direct an email to katie@gravetendingflowers.co.uk
If you would like information regarding the data held by Wix.com please contact the site directly.

How do we communicate with you?

We may contact you to notify you regarding our service, to collect fees or monies owed, to provide photographic proof of service, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or looking at the advice posted by Google or visit www.allaboutcookies.org

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. We will post the revised policy on this page.